ThEye

Introduction and context

Augmented Reality in Remote Assistance

The effectiveness of condition monitoring & maintenance teams depends on qualified expert’s diagnosis; reactive, preventive and predictive maintenance skills.

Our company provides considerable cost-savings involved in travel expenses by providing maintenance teams with mobile solutions which allow effective communication with remote experts.

Industry 4.0: the Human factor

• As part of the digital manufacturing transformation of production systems, our company takes the lead in helping companies through the Industry 4.0 transformation, increasing productivity and competitiveness, making respect for: market, product, production and considering the human factor.

• Integrating the Industry 4.0 principles : augmented reality solutions to improve efficiency and competiveness.

• Our company designed an innovative augmented reality solution to assist its activities involving machine condition monitoring and maintenance management systems.

ThEye: Remote Assistance solution

	ThEye
	Is a mobile Application (Android, UWP, Web)
	Establishes a secured connection between onsite technicians and remote experts
	Allows realtime sharing of audio, video and augmented reality components, to guide onsite maintainers by giving real-time instructions via smartphones or AR glasses.
	Cloud-based solution, or private network mode (“on premise”). Up to french “Restricted” accreditation.
	User Friendly (designed to be used in Critical and Emergency situations)

Key Features

Audio & Video secured conference

• Encrypted communications from end to end (HTTPS, SRTP, SCTP)
• Multi users conferences

Augmented Reality

• Real-time 3D annotations synchronization on the operator field of view, even in video mode
• 3D Annotations: arrow, screw driver, geometric shapes…

Multi platform: Android - UWP - Web application

• Live video stream, photo and whiteboard
• Chat messaging
• Documents transfert
• Screen sharing
• Remote controls
• Voice commands
• Adaptive video quality (QoS)
• Record and Replay
• External cameras

Hardware

Android smartphones and tablets

• Compliant with most Android devices (version 10 minimum)
• No specific device. Works on smartphone and tablet.

Windows

• Compliant with UWP version
• Works on Windows 10+ and Surface tablet

Connected glasses

• Compliant with Realwear HMT-1 and HMT-1Z1
• Best connected glasses for industrial environment. ATEX version available for explosive environment

Web browsers

• Mozilla Firefox, Microsoft Edge Chromium and Google Chrome (recommended)

Technical overview

High-level application architecture

• SecuredByDesign: SoC, WebRTC and strong frameworks
• KISS principle: no labyrinth app, only usefull features
• Continous innovation: evolutive conception (microservices architecture and K8S ; multi-platforms engine)

Technologies

Contacts

• Aude Chenet
• Eric Lefevre